Refund policy

Last updated: October 15, 2026

Every CASEKING case is printed to order for your phone model and design. Because of that, we don't accept returns for a change of mind, but we stand behind the quality of every case we send.

Damaged, defective or misprinted cases: free replacement

If your case arrives damaged, has a defect, or the print doesn't match the design you ordered, we'll send you a free replacement. There's no need to send the original back.

To get your replacement:

Email support@casekingusa.com within 30 days of delivery.
Include your order number and a clear photo showing the problem.
We'll reply with next steps and send your replacement at no cost, including free shipping.

If we can't make a replacement (for example, if the design or phone model is no longer available), we'll refund your purchase to your original payment method.

Wrong case delivered

If you received a different design or phone model than the one on your order confirmation, we'll treat it like a misprint: email us within 30 days of delivery with your order number and a photo, and we'll send the correct case free.

Phone model ordered by mistake

If you ordered the wrong phone model, it isn't covered as a defect, because the case was made exactly as ordered. We know it happens, though: email us within 30 days of delivery and we'll send you a discount code to put toward the right one.

Before you order, check your model in your phone's Settings app (iPhone: Settings > General > About > Model Name).

What isn't covered

Change of mind, or a case you no longer want
Normal wear and tear, scratches or damage after the case has been used
Damage from drops, heat or misuse
Problems reported more than 30 days after delivery

Refunds

Approved refunds are processed within 5 business days. The refund goes back to your original payment method, and your bank or card provider may take a further 5–10 business days to show it.