Shipping policy
Last updated: October 15, 2026
Free shipping in the US
Every CASEKING order ships free. We currently ship to addresses in the United States only.
Made to order
Each case is printed for you after you order it. That's how we offer so many designs and phone models, and it's why your case takes a little longer than something pulled off a warehouse shelf.
| Step | Time |
|---|---|
| Printing and quality check | Up to 10 business days |
| Delivery after it ships | 2–5 business days |
| Total, order to doorstep | Up to 15 business days (about 3 weeks) |
Business days are Monday to Friday, excluding US holidays. These are the maximum times our print partner works to, so your case may well arrive sooner. Around major holidays, carrier delays can add a few days.
Tracking
When your case ships, you'll get an email with a tracking number. If you haven't received it within 10 business days of ordering, email us at support@casekingusa.com and we'll check on your order.
Orders with more than one case
Cases in the same order may ship separately and arrive on different days. You'll get tracking for each package.
Address changes and cancellations
Because each case goes into production soon after you order, we can only change the address or cancel an order before printing starts. Email us as soon as possible at support@casekingusa.com with your order number. Once a case is in production, we can't cancel or change it.
Wrong or incomplete address
Please double-check your shipping address at checkout. If a package is returned to us or lost because the address was entered incorrectly, we can't send a free replacement, but contact us and we'll help you reorder at a discount.
Lost or late packages
If tracking hasn't updated for 7 business days, or shows your order as delivered but you can't find it, email us within 30 days of the delivery date shown at checkout. We'll work with the carrier and, if the package can't be found, send a free replacement.
Damaged, defective or misprinted cases
See our Refund and Returns Policy. You're covered for 30 days after delivery.
Questions
Email support@casekingusa.com and include your order number.